Telkom is *********** customers 'airtime transfer donation', with a ********** customer service and pathetic Agents

For April and May 2020 invoices, there were additional charges on my account (acc no ***) referred to as ‘airtime transfer donation’ for R240 and R120, respectively. These transfers were never authorised by me and the person whom allegedly received the donations never received them. I spoke to 4 Telkom Agents so far and went to their store twice for help, and all the feedback received were useless. All Agents seem clueless and didn’t know what to do or how to assist me. Some even goes as far as cutting off the phone or pretending as if the line is bad so that they could drop me and leave me hanging. Today again I went to the store with the hope that the matter can be escalated with no success. Apparently, I can’t call Telkom during the lockdown and they only assist customers with connectivity problems. This is unacceptable, charging me for things I didn’t do, I pay my account every month but when I need help I get treated like a ******** and I am forced to run around like a headless chicken.