Telkom is refusing to help me

<p>I have sent a cencellation request for my Telkom Mobile broadband contract to ********** 6 days ago. I did not receive any feedback or a reference number when I sent this email. I called the call centre to find out what is going on. They tell me they have to wait 21 days to escalate my query and if I want a resolution more quickly I have to go to their store. I find this unacceptable. 1. I don't have time to go their store. This is why I have sent the form via email to a channel that they advertise. 2. I have cancelled a Telkom contract before. I know that I should have received an automatic response with a reference number and I didn't so something has gone wrong. 3. Becuase I have dealt with Telkom before, I also know that if they only escalate my request after 21 days, they will start my request from scratch regardless of the fact that I have made the request a long time aso meaning that I will pay for a service I no longer neeed for longer than I have to. I sopke to Lebogan Tseki at 16:15. She was unwilling to help me and insisted that I must go to the store. The worst service ever!</p>