PK
Precious K

1 reviews | Active since Feb 2012

21 May 2017, 08:40

Telkom is really hellkom!

<p>For whatever reason, only known to them, Telkom has decided to cut my wifi services without even notifying me.</p> <p> </p> <p>What ****es me off is that my account is paid and up to date. </p> <p> </p> <p>the are the most uselsess NON-service provider I have ever come across</p>

0
Replies (2)
Telkom
Telkom's reply21 May 2017, 09:38
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

PK
Precious K's update22 May 2017, 16:42
Reviewer Update

How long does it take for someone to give feedback? I have sent through email to the relevant email address ********** , no acknokwledgement nor feedback to my email.

It is very inconveniencing to not be given feedback, nor given explanation as to what the issue is???

Should I be going to the ombudsman with this queryin order to get feedback? I want an explanation, is it really that hard? Seeing that there are people employed to sit and pretend to answer queries from clients.