TELKOM IS REALLY BAD

THIS IS THE MOST TERRIBLE PLACE TO HAVE YOUR ACCOUNT OR SERVICE WITH - I AM REALLY SO UNHAPPY WITH RENEWING MY CONTRACT WITH TELKOM I DEFINTLEY WONT GO BACK. HOW DO YOU DISABLE LINES IF I PAID MY FULLDEBIT ORDER AMOUNT AS YOU DEDUCTED FROM MY BANK AND NOW I NEED TO PAY R236.60 EXTRA BECAUSE YOUR APP OR WHATEVER WAS NOT UP TO DATE THE EXACT AMOUNT THAT YOU TOOK FROM MY BANK WAS PAID CASH TO YOU AND NOW THERE IS EXTRA COST AND MY LINBE DISABLED. I AM HEADING TO POLICE STATION AS YOU WELL AS YOUR FINANCIAL CALCULATIONS AND APP UPDATES DONT MAKE SENSE TO ME.