Telkom is quick to send letter of demands but do not act in the same manner when they fail on service delivery!

For more than 8 months my services were unavailable due to copper theft. Numerous calls of complaints went unresolved. Yet every month I had to pay the monthly line and services subscriptions. Up to R3000 for no service, when i stopped paying I received letters of demand for payments. Eventually they connected me with a LTE router few months ago. April 2021 received my statement as normal with the due date clearly showing 07 May 2021. I paid my account on the 5th of May 2021. 7th of May I get yet another letter of demand where it states " Failure to pay the arrears amount will thus result in the early termination of your Agreement with Telkom due to Breach by yourself in which case the processes, costs and charges associated with such a termination will apply"

Question: For all the months I did pay for no services who was in breach of agreement? Telkom services have become pathetic.