Telkom is putting me out of business!

I reported a fault on my business line on Friday 17 November at 9h04. I have called Telkom every day, twice a day to establish when a technician will attend to the fault. 5 days later and I am told that the technician, who has been assigned my fault, is very busy, and he will get to mine when he is finished with the others. While typing this I have been put on hold for 15 minutes as I am now trying to speak to the technical call centre supervisor. She is now not available, but will phone me back. I have requested twice for the form or link to be sent to me so that i can have calls re routed to my cellphone> the form was sent in a zipped format that my computer could not open, and the call centre does not have one in any other format. Then the link that was meant to be sent to me never arrived. When I requested that the link be sent to me again, I was told that there is no link.I was also told on Wednesday morning that a technician would be out on Wednesday afternoon to fix the line. When I called on Thursday to find out why said technician never arrived I was told that there was no way the call operator can say when the technician would come out, as the technician will liaise with me directly when the fault had been dispatched to him, which as of 16h47 today, this has still not happened. Their call centre staff either all have different training or some just lie to customers to get them off the phone. I think it is the latter. I have been on the line with Telekom for 50 minutes now, with absolutely no result. No supervisor to expedite my fault, no way to have my calls forwarded! I am beyond livid with how Telkom is putting me out of business by not attending to the fault on my line!