Telkom is pathetic, never get a contract there

Pathetic service! Suspended my account, I called them on Tuesday 5 November, the agent said it is a fault on their side and my line will be activated within 24 hours. Still no service! Called in again today just to hear their system is offline they can not assist! I have a wife and 2 girls that wont be able to reach me if something were to happen! How pathetic!