HG
Heindrich G

1 reviews | Active since Dec 2015

07 Apr 2016, 14:41

TELKOM is Pathetic! Line down for 40 days.

My telephone and ADSL line went down on the 28th of Feb after which I logged a call with Telkom. After countless calls to the call center, complaining on their social media platforms and 3 very useless visits from their technicians, my line is still down and I haven't received feedback from them on when they are going to fix it. The first technician identified the problem as a connection fault to the estate but no one seems to be interested in fixing the problem. I don't know what to do anymore. Telkom does not seem to be interested in the satisfaction of their customers at all. If there was an alternative in my area to Telkom uncapped ADSL I would move in a heart beat.

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Replies (1)
Telkom
Telkom's reply07 Apr 2016, 14:59
Official
Hello HYN,

Thank you for making contact with us and bringing this to our attention.

We can confirm that the request had in fact been tasked to our team to attend and advise accordingly. We do apologise for the delay. please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.


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Regards
Keagan
Telkom Social Media Team