TELKOM IS PATHETIC

Telkom's service is shocking. I upgraded my ADSL land line to a Wifi FLLA and received the new handset on 06 August 2019. I inserted the SIM card and saw a message on the device that if the SIM is not active in 48 hours then I should call. Well it is STILL not active, despite the fact that I called and emailed Telkom many, many times. I was told to just wait for the SIM to be activated. I called again two days ago and spoke to another call agent who said that she would activate the SIM, but that I had to cancel the land line and existing services so that the new services could be activated. The SIM is still not active so I called again today, only to be told that they cannot activate the SIM card as I have no existing services. After three months I now have a device with no wifi, no FLLA line and no data.