Telkom is pathetic

My service with Telkom was suspended and when I called to ask why the agent mentioned missed payment.

I corrected her told her my payments are due on the first of every month and that I have not missed payment so why is my line suspended? She proceeded to tell me it's because their collections department suspended it.

She confirmed it would take up to 36 hours to correct this and I asked how I log a formal complaint she said I need to email her on her work email address to log the complaint.

I loved the formal complaint and no feedback was provided, not even acknowledgment of the complaint.

I called in today and what I got was 2 dropped lines after asking to speak to a manager. The manger can Only call me knowing damn well my line is suspended and I can't receive calls. They could not give me a time scale of when I would get this call and after stating I would like an email instead because my service is blocked the second agents said " my manager will email you" I asked for the manager's name and she dropped the line. How can you not provide me with a first name but when he emails me I'd have his full name.

I sent two additional emails to the complaint team and no feedback was provided on this either.

I want my contract cancelled due to the *********** staff and pathetic service they provide. They staff doesn't know how to objection handle and they don't know how to correct issues and assist customers correctly.

@telkom I work in a call centre and I would be damned if my agents treated customer this way. You are a pathetic service provider and I want feedback tomu complaint or I want a deadlock letter so I can escalate to the complaints team.

Cancelling your company should be the next tread on social media because your team including team leaders are not helpful and should not be in a customer service role of they can't have good customer service.