TELKOM IS PATHETIC AS A WHOLE

I have 2 cellphone contracts at telkom mobile, I was in arrears for one month, I got a sms saying I must pay immediately or else they would suspend my service which they did, I then paid my arrears amount then the next day telkom deducted the exact amount, I've been calling in to their customer service call center which is filled with *********** agents that either drops your call while you're on the line asking for assistance or they give you useless information because they don't know what they're doing behind the phone. On top of that telkom took it upon themselves to deduct this month's installment from the balance that must be refunded to me aswell which is only due month end without consulting with me as their client. I have sent proof of payment to multiple email addresses that the agents has given me, no response whatsoever I'm so disgusted by this network, they are quick to suspend your service for missing one month yet they can't assist you when it comes to customer service and since when is it okay to take money from a client before the payment date without consulting with the client 'POPI ACT' I will never do business with this company again!!!! They are unreliable as a network, they are unprofessional as a team and they are incapable of solving a problem when it comes to their customers. A definite NO NO. I'd rather pay extra at a different network where I know I'm getting the service I'm paying for than to deal with this useless business who's just after one's money