Telkom is pathetic and useless

I've been struggling for more than a week now with Telkom to update my profile/account. I kept on getting SMS'S stating my account was in arrears. I phoned them 6 times and they said they would escalate it to their Collections Department to advise that I have made payment so that my account should not be suspended. On 13 April I made the first call to the call centre. The consultant said it would take 24 to 48 hours. Yesterday they suspended my account. I phoned them and asked to speak to a supervisor. I've been waiting for a call back from the supervisor for 5 hours now. What's the point of paying for something if you can't even use it, with no clear answer as to when my issue will be resolved?