Telkom is Pathetic and unapologetic

Telkom still hasn't resolved my case and its been a month now... im really fed up with the service i've received regarding my billing query ( spend limit ), you've already acknowledged the fact that the mistake was on your side and that you would get back to me with a way forward and that was 2-3 weeks ago? I believe i've given you guys enough time to resolve my query and should rather escalate my query to the ombudsman. The level of service is unacceptable and I'm very annoyed at the fact that no one is taking ownership of the query. I've explained my query numerous times to numerous agents and all i get is that someone will get back to me. I really do feel that My rights as a consumer are being violated . Please refer to the cases that have been logged against my name and have been closed because people within your company fail to do their jobs and act as automated mailing services. This entire process has been dragging for more than a month now and i demand some answers!