Telkom is pathetic!!!

On the 24th October 2019 I realised that our landline was dead and because we use ADSL line for internet, that was also not working. I logged a call and was given a reference no: ***3. I was told a technician would get in touch. NOTHING happened!! I followed up on 26th October and was told that due to cable theft in the area our lines were dead. Wait for it......they are NOT replacing the cables and we would have to go on fibre!!! I have no problem with this. At what point was Telkom going to notify us about this??? Good marketing would have had their call centre call get in touch with the affected clients to sell them a new package but NO, being as pathetic as they are, it's the clients who have to do all the calling and following up. This lack of service is shocking!! Now to find another service provider.