Telkom is pathetic

We are simply trying to get Telkom to come and active our line, ther is a line installed already they just need to send out a technician to activate it. So after phoning Telkom 6 times, waiting for 30 to 50 min evry time just to get cut off, finely some one answers and now he does not know how to do it, so he takes all my info, addresses and what i need down and they will contact me tomorrow when some one can help. Big suprise no one phoned back the next day. So we deside lets go in to Woodlands Mall and get some one to book a technician to come out. We get a booking for Thursday, so i take the day of and the technician cant get acces to the main box to do what he needs to do. He seas he will need to come on Satureday when he can get acces, Saterday comes and what you know, he does not show up like we agreed. So its back to Woodlands Mall. We tel the guy we need the line active as soon as possible (starting online degree) and they must make a plan. He phones around and gets a technicians that can come Sunday morning between 9 and 10, the technician even takes our numbers and every thing to assure us he is coming Sunday morning, guese what, he did not show. Back to telkom, no help.