TELKOM IS PATHETIC

Telkom service and call centre options are pathetic!

On 12 September 2019 I received an invoice for an ADSL line/landline service which has not been installed at my residential address since applying in the beginning of August 2019. The invoice stated that my banking account will be credited in the amount of R373.06.

I immediately contacted Telkom to lodge the complaint. I eventually succeeded in logging a complaint, after several attempts and following the correct voice prompts. I was eventually wrongfully informed that my account was credited.

Notwithstanding the assurance that my account had been credited, I was billed in the amount of R373.06 without any activated service.

I have attempted to contact Telkom on numerous occasions to cancel the non-existent service which I app**** for, prior to any further steps being taken! Staff are incomptent, voice prompts leads me to the incorrect options and managers have to date failed to call me back as promised by the call centre assistants.

Telkom, that is THEFT! Not only did you incorrectly debit my account, you made me waste more that 3 hours trying to sort out a problem, for which you are at fault. I am self-employed and cannot afford to waste such time on phone calls.

I will do everything to ensure that all my services are cancelled with Telkom! I will not recommend your service to any interested person... No wonder you have lost so many clients!