Telkom is Pathetic!!!!

<p>So, Where do I start? We have never had an Internet Provider or WIFI at our house, and the BEGINNING of the year we decided to get a 10 mb uncapped WIFI Line from Telkom Nelspruit!! Possibly the worst decision we ever made. Since February 2017 we have been contacting Telkom to please come and Install the Line Inside our house in order for us to have an internet conncetion- and each and every time the only response we get is "your request has been escalated"? WHO runs this Department? Who is incharge to follow up on the delivery and installation of products for customers?? I think this is ridiculous to be waiting so long for a response from Telkom. Is that how you treat PAYING CUSTOMERS?? In february they installed the Telephone cable which is still just hanging outside the house (We paid for that Installation which they never finished). Tell me how is the possible for every house around my home to be helped and assisted by Telkom everyday but they "skip" or "miss" ours??? Have contacted them multiple times every month since February and still no response. Telkom needs to focus more on Quality not Quantity- no use you have such a big/ know Business and your delivery to clients is ****!!!</p>