AJ
Amanda J
1 reviews | Active since Jul 2011
26 May 2015, 10:42
Telkom is pathetic
After a painful and terrible few months as customers of Telkom ADSL we have decided to move over to MWEB in Feb 2015. Since then until now Telkom keeps on charging us the full month's amount as if we are still using the ADSL service, meaning we are charged for the exact same service by Telkom and Mweb. <br> <br> PLEASE GET THIS SORTED OUT NOW AND CORRECT MY ACCOUNT!!!
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Telkom's replyOfficial
26 May 2015, 14:11Hello asvanwyk,
Thank you for making contact with us.
Be assured your query has now been escalated to our Billing Team for further assistance and feedback will follow.
Ref SM113434.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Thank you for making contact with us.
Be assured your query has now been escalated to our Billing Team for further assistance and feedback will follow.
Ref SM113434.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Telkom's reply26 May 2015, 14:11
Official
Hello asvanwyk,
Thank you for making contact with us.
Be assured your query has now been escalated to our Billing Team for further assistance and feedback will follow.
Ref SM113434.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Thank you for making contact with us.
Be assured your query has now been escalated to our Billing Team for further assistance and feedback will follow.
Ref SM113434.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***