Telkom is pathetic!!!

The problem started when I received my statement last month and realized my bill for *** was higher than usual.

I called Telkom to query why and I was told it was because of the 500 or 250 spending limit. Which was a surprise to me because my spending limit was supposed to be 0.

After many calls and being misinformed countless times by your agents. I was told that in May 2018 my contract was migrated from 1gig free me to 2gig free me and that’s when my spending limit was also changed.

I don’t recall ever requesting this change so I requested for a recording as proof and I’m still waiting for this feedback. I’ve been waiting for 2 weeks now

My spending limit was reduced back to 0 as I requested. 1 June I realized that I did not receive my minutes. When I called Telkom to query this, I was told I have never received minutes and that’s how my contract is structured. When I explained to them that I’ve had this contract for 4 years, I’ve always received minutes on the 1st. I was told I only get Telkom to Telkom minutes.

After numerous called (once again) I was told I no longer receive minutes because of the migration that happed in May 2018.

My issues a are: 1. I do not recall requesting the migration, I need proof of this. 2. If I did agree to this migration (via a sales/promotion call) countless things (that have happening since) were not disclosed, namely: * My spending limit increasing * That I would not receive monthly minutes * My contract extending from July to September.

I last upgraded in July 2017. I was supposed to update on the 22nd month (May 2019) and I can not because on this migration.

Had all of this been disclosed to me I would have never opted for a migration (that’s if I did agree).

Kind regards, Pamella Mgudlwa