Telkom is PATHETIC!!

My elderly aunt's (84 years old) landline phone has been out of order since 14 December 2018. I have made countless enquiries, sent messages, had empty promises made that it would be fixed by certain dates, and now, two and a half months later, it is still out of order. I tried reporting it on the Telkom Community page, what a farce - I ended up going through all the motions, only to get to the submit button, to receive the message that the submission was not successful!!! This is so absolutely frustrating. My aunt receives a small pension, and cannot afford to use her cellphone!! What is wrong with Telkom that it takes this long to sort out a domestic landline problem?????