TELKOM IS PATHETIC

I cancelled my month to month contract with Telkom and submitted a cancellation letter in March 2018. I moved to a new apartment. Turns out, Telkom did not cancel that account. Since they always advise that the calls are recorded, I also told the consultant I spoke to that I was recording the call because they had a party taking place on a Friday afternoon.

I have several reference numbers and various e-mails from consultants i.e Primrose Sodladla and Aphiwe Gwanya dating back to July 2018, who kept making promises to escalate the matter. This account is reflecting as an "account in arrears" and is negatively affecting my credit score.

I will release all the e-mails and recordings (including ones where consultants forget to mute the buttons). I will use social media until my query is resolved.

Reference number: ********** 5