Telkom is Pathetic

Never in my life have i ever dealt with a more useless service provider than Telkom. First of all someone in KZN **********ly opened a contract using a **** ID. On the 5th of September 2018 i got a debit order from Telkom of an amount of R3274.86, how telkom got ahold of my banking details is a mystery. My thing is, when you open a new contract especially if you are not a customer, there should be checks done and also there are numerous documents needed for the transaction to take place eg ID, Proof of Address, Salary slip, Bank statement etc. I wonder if any of this was done. Ok fine i laid a complaint and opened a case, case number ********** 7 the next day on the 6th of September 2018. I have since been calling Telkom to find out how far they are with the investigation, first of all trying to get ahold of them has proven to be futile, you first have to go through their call centre because the ***** department does not have a direct line. Secondly the call centre cannot put you through to the ***** department, all they do is log a call to say customer called please call them back. Did i get a call from Telkom? NO!!!! I am so frustrated because they have debited me about 5 times in a space of two months, i just keep reversing the debit orders. I had to sign up with transunion to assist me investigate the matter, they investigated and said that they cannot get ahold of Telkom - BIG SURPRISE THERE. They thus subsequently removed telkom from my credit profile because 20days lapsed since contacting Telkom. So if transunion cant get ahold of Telkom, who am I? I have now laid a complaint with NCR because im tired of trying to call Telkom everyday, this is not good for my health. I advise anyone to stay away from Telkom, I wasnt even a customer, what more when you are?