Telkom is pathetic

My Telkom ADSL line has been down since 13 April 2018. The fault was logged. After numerous follow-up calls and escalation, an undertaking was given that issue would be resolved by latest 10 May 2018. I have been without internet for longer than a month now. It is impossible to speak to any person at Telkom who is able to let me know what the issue is and when it will be resolved. I suspect they want to frustrate clients so that they cancel their ADSL contracts, which Telkom no longer want to support. Total incompetence and pathetic service!