Telkom is pathetic

Actually 0⭐️-Telkom has the absolute worst customer service, for the past 6 months we are having a problem with the WiFi disconnecting every 5 mins , making it impossible to use , download or stream , what’s the point of pay for a service that we cannot use ? The excuses made by unbelievably rude call Centre consultants are the same every time, hell I know what they are going to say even before they have time to think of an excuse, they say it’s a cabling problem , then say that the problem is fixed, even tho it’s not , after 5 months of excuses they send us a technician that does not know his job , he did nothing relevant , told us if we want to use WiFi we must sit at the desktop and use a cable to access the internet, just goes to show how trained there technicians really are , don’t know the difference between wifi and wlan . We then informed him we have a new router if he can connect that to check if the problem persists, his response was that we must connect the router ourselves and then contact telkom for further instructions, so what was the point sending a technician if he was only here to tell us we must sort the problem out on our own . Endless problems , pathetic service , rude staff, *********** technicians, and forever missing cables , but pay your account a minute later than you supposed to and see how fast you wil be disconnected and have to wait 48hrs to be reconnected and still pay a reconnection fee ,,, for a service that does not work , shame on you telkom you suck ?