Telkom is Pathetic

Telkom without a doubt, delivers the worst service I have ever encountered. They are ***********, lack empathy, clueless and don't take any accountability whatsoever. Customer Service is non-existent at Telkom.

I have been trying to resolve a refund after cancelling a fibre and land line service on the 12th of January 2018. Even though, I had e-mailed the cancellation form on 12 January 2018 it took several e-mails, resubmitting cancellation forms on numerous occasions and constant telephonic follow ups costing me time and money for Telkom to eventually effect cancellation on 22 February 2018. I then disputed the refund several times to no avail.

They just don't seem to care...I recommend that consumers vote with their feet. Telkom still believes that they are a monopoly in SA.