Telkom is pathetic

Good day

I've been having problems from Telkom for the past year.I write this letter with hopes of being assisted I have been receiving statements from Telkom with a ref number and use that reference to make eft payments to my surprise I noticed my balance increases all because I've been using the incorrect ref that was sent by Telkom.I called the pathetic call center and spoke to gift danda on the 8th of march 2018 who was *********** and gave me incorrect information I furthermore insisted to speak to a manager and i was told they had knocked off at 16:30 NO MANAGERS ON THE FLOOR !!eventually after holding for close to an hour I was transferred to a gentleman who was said to be a manager his name Tebogo nyomfani and stated that I've been making paying using the incorrect reference mind you I've been getting this on my bill statement but no one cares to communicate this it's been past 72hours and still I was for a resolution and why must we always complain about Telkom and no one seems to care about our griviences

Can Telkom sort out their customer services and focus on providing great service instead of the pathetic service you're rending