TELKOM IS PATHETIC

<p>I have had the worst customer experience with Telkom since day one in August 2017. The consultant that assisted me didn't fill in my contract correctly and she even gave me someone else's contract to take home. The WiFi product I took out was supposed to have coverage in 2 locations as I explained to the consultant that my sister would be completing her studies and moving back home. I then found out that there's no coverage whatsoever in the 2nd location and was advised that we would be moved to a different WiFi network. They could not do that or assist me so I asked to cancel the contract. I was told that I couldn't as I had 21 months left of the 24 month period. I was told to complete and submit a cancellation form that would be attended to within 21 working days - 30 working days later and NOTHING! 3 months of struggling and no assistance whatsoever. The regional manager even dropped the call in my ear today. Telkom's service is PATHETIC!</p>