Telkom is pathetic!

I have a broadband contract with Telkom. 3 weeks ago it stopped working, although the telephone is still operative. I've reported the fault numerous times and listened to music for hours on end, but nothing gets done. Twice I received an SMS saying it has been resolved, but that is not the case. Another session of lousy music before someone with bad attitude answers and eveything starts over. Telkom deducts the fee for my DSL line, but doesn't deliver on its promise. Just another case of a big corporation taking someone for a ride...