TELKOM IS PATHETIC

I HAVE NEVER ENCOUNTERED SUCH PATHETIC SERVICE BY TELKOM. REPORTED A FAULT ON THE 3RD OF FEB FOR MY PARENTS SINCE THEY CAN'T PHONE OUT (TELEPHONE LINE AND INTERNET LINE DEAD) - STILL WAITING FOR A TECHNICIAN TO PITCH UP. <br> <br> PHONED EVERY DAY JUST TO HOLD ON FOR 20 MINUTES BEFORE YOU GET THROUGH TO A CONSULTANT AND THEN THE LINE GETS CUT WHEN SHE PUTS YOU ON HOLD TO CHECK HER SYSTEM. <br> <br> BEEN TOLD THEY HAVE A SHORTAGE OF TECHNICIANS AND WHEN I PHONED AGAIN WAS TOLD THE TECHNICIAN WAS DISPATCHED ON THE 6TH ALREADY. SHAME THAT GUY MUST HAVE DISSAPEARED OFF THE FACE OF THE EARTH SINCE IT'S THE 11TH ALREADY. SAD THAT YOU PAY FOR YOUR ACCOUNT EVERY MONTH JUST TO GET THIS TYPE OF SERVICE - REALLY BAD.<br> <br> PHONED AGAIN TODAY 11 FEB AND SPOKE TO A CINDY THAT WAS REALLY HELPFULL TO CHECK HER SYSTEM, BUT TOLD ME SHE DOESN'T KNOW WHEN THE TECHNICIAN WILL GO OUT SHE WILL ASK HER MANAGER TO FOLLOW UP - PUT MY CALL ON HOLD AND GOT CUT AGAIN???? <br> <br> I WON'T RECOMMEND TELKOM TO ANYBODY ELSE. TOLD MY PARENTS TO GET ANOTHER SERVICE PROVIDER THAT APPRECIATES THEIR CUSTOMERS AND KNOW WHAT CUSTOMER SERVICE IS. <br> <br> SHAME ON YOU TELKOM!