TELKOM IS PAPHETIC

I went to Telkom East Rand Mall to upgrade my phone to an iPhone 6 in the beginning of January, i have ever since tried to get my phone from them and still haven't received anything. <br> <br> I went to Telkom last week to ask for my phone and the reception lady said with bad attitude that none of the Telkom stores in South Africa has any stock of phones, then i went there yesterday wanting to cancel my contract which they once again gave us bad attitude and said no because they are offline for the rest of the day because Telkom is Upgrading their systems.<br> <br> I am sick and tired of hearing apologies and excuses, i still don't have my phone and i still haven't received any feed back regarding my complaints. ITS BEEN ALMOST 5 WEEKS AND I STILL DON'T HAVE MY DAMN PHONE, THIS IS UNACCEPTABLE !<br> <br> I WANT TO CANCEL MY CONTRACT ! I will be in contact with an ombudsman to further assist me in this matter as i cant rely on Telkom to give me any service which i am paying for.