KM
Kamasho M

1 reviews | Active since Jul 2011

27 Sept 2018, 14:18

TELKOM IS OVERCHARGING ME ON A DATA LINE CONTRACT

I signed up for a two year ADSL service @ R599.00/month; it was installed Mid February. The bills have been coming with two line items Telkom Anytime & Closer CallCatcher that relate to a Voice service.

From the first invoice and monthly thereafter after receipt of invoice, I have raised objections about this matter via live chats (copies can be provided) and emails to ********** & ********** without any success. Accordingly the rate went up to R604.26/month because of the VAT increase in April. I have been paying the bills excluding these two line items. The last two months bills have included a late payment fee for these two lines which I am not paying.

Can Telkom/anyone out there advise on "How can I get Telkom to listen, remove these two line items from my bill and assure me that my deposit will not be held to off-set these amounts."

0
Replies (1)
Telkom
Telkom's reply15 Oct 2018, 10:15
Official

Hi Benson

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Kind Regards
Charl
Telkom Social Media Team