TELKOM IS OVERCHARGING ME AND WILL NOT RECTIFY IT!

I have been attempting to resolve this matter since January 2016 and have been unsuccessful thus far regardless of the many labourious attempts I have made. I cannot believe that a service provider of this magnitude cannot sort out a simple problem, and has actually created a rather complex situation from a minor issue.<br> Every month since the beginning of the contract, I have made the due payment of R649.00. However, my outstanding balance, as of the 23/03/2016 is showing as R3151.95 when it should be R0.00.<br> <br> I pray that this is the final step to which I have to go to sort out the issue. I trust that the matter will be handled at your earliest convenience and will be handled by someone in a senior position who will be competent enough to assist me successfully.<br>