SP
Sarel P

1 reviews | Active since Mar 2012

25 May 2018, 12:15

Telkom is overcharging and Customer Service is NON EXISTENT

I have 2 Telkom accounts both with billing issues! 1. I have a Telkom ADSL account which I have cancelled in January but are still being invoiced even tough it was cancelled. 2. I have a Telkom Mobile Account which has a spend limit of R250 but I get billed 1200 for it... Even if I have paid the account last month they also show a balance brought forward on it.

I have been trying to contact Telkom through their online chat, phone, facebook page and to no avail. This is THE WORST service imaginable. Also... to top it off, these amounts are just being taken out of my account via Debit Order and there is no way to get a hold of TELKOM to correct this. STAY AS FAR AWAY AS POSSIBLE FROM TELKOM!!!!!

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Replies (3)
SP
Sarel P's update25 May 2018, 12:36
Reviewer Update
I have gotten hold of Telkom Customer Service and will now monitor the account to make sure everything is as they say it is... Really frustrating to get through but the consultants was really helpful.
SP
Sarel P's update06 Jun 2018, 08:42
Reviewer Update
Thanks... I am happy that the query is now sorted...
Telkom
Telkom's reply06 Jun 2018, 10:05
Official

Hello Falagar

Thank you for the feedback.

Regards

Noleen

Telkom Social Media Team