1 reviews | Active since Dec 2016
TELKOM IS OVER CHARGING ME FOR THE PAST THREE MONTHS FOR SOMETHING I DID NOT PURCHASE OR SIGN A CONTRACT FOR
<p>They still have not resolved the below and they again took 1179 rand from my account for a product that should only be R299.</p> <p> </p> <p>----- Forwarded Messag e -----<br />From: Tania Melim ********** />To: Retentions - Cancellations TM ********** ********** ********** ********** ********** ********** ********** Greg Lazorik ********** ********** ********** "suppor*****ekom.com" <suppor*****ekom.com>; "suppor*****ekom.com" <suppor*****ekom.com>; ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** co.za" ********** Mobile Customer Service ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** Telkommobile Co Noreply ********** Web Survey ********** ********** ********** ********** ********** <br />Sent: Tuesday, November 29, 2016 7:56 PM<br />Subject: COMPLAINT !! WRONG INTERNET PACKAGE, OVERCHARGED!</p> <p> </p> <p>Good Day,</p> <p>Again there is another error on my internet package.</p> <p>I asked for the September promotion for 25 GB 15 GB DAY TIME AND 10 GB NIGHT TIME for 299. See attached the evidence of the package I requested that I sent in September.</p> <p>When i realised the error, I called in a few weeks ago and was assured that this would be corrected.</p> <p>Instead I was overcharged and billed 448.60 for an internet package I did not ask for, when contacting telkom of the error they made, they now send me an invoice of R880 for cancellation penatly and an internet package for 299 that gives me 10GB day time and 5 GB night surfer? I DID NOT ask for a CANCELLATION nor the 15 GB package!!</p> <p>I JUST WANTED TO BE GIVEN THE CORRECT INTERNET PACKAGE I ASKED FOR which is 25GB (15 GB DAY & 10 GB NIGHT) AS PER THE APPLICATION AND PROMOTION FLYER I SENT IN SEPTEMBER.</p> <p>Please urgently correct this on your system and reimburse me for being overcharged. If I am sent the wrong invoice again. I will block my debit order until this is correct. I will not pay for som ething I did not agree nor sign for.</p> <p>Kind Regards,</p> <p>Tania Melim</p>