Telkom is one of the worst service providers!

I would rate them below zero if I could.

My previous wifi service provider were increasing prices every other month to a point where I was unable to afford. Beginning of March I shopped around for better and affordable packages and stumbled upon Telkom uncapped fibre package that cost R549 and app**** for it. They told me that my first invoice will be in April and they will only bill me for the month of April for an amount of R549. I didn't understand this because they delivered the router during the month of March and told me I could start using the wifi immediately, but won't be billed for it. This made me call them time and again to ask how much I would then pay and they confirmed R549.

Come 12 April, I received my first invoice. To my surprise there was an amount of R736.53!!! I was obviously shocked and confused and called their call centre. The lady named Zinhle then told me that they have IMPLEMENTED THEIR ANNUAL INCREASE starting from 1st of April (Red flag number 1), but she later also agreed that the amount is bizarre and should be R619 instead. She advised me to send an email to the office that deals with complaints and I received a lowsy response from Managie Govender, who first of all doesn't address why the amount of R736.53 appears on my invoice. He/she just sends me a pre-meditated email about how their prices gave increased from 1st of April (waste of an email response)

With all that said, I am deeply disappointed and feel ******* into entering a contract amount that I didn't sign up for. Considering that I was "shopping around" for package deals, if I had known this was gonna be the case, I would have opted for a different service provider. What I need right now is to cancel my subscription, with no penalties since this is Telkom's fault of not communicating the correct information at the point of my application and contract.