Telkom is oe of teh worst service providers around

I received a call from someone at Telkom in February 2020 offering me to have one of the router contracts I have with Telkom reduced to only R99 p/m, I currently pay R139p/m for each of the two routers I have.

I then proceeded to ask him numerous times if the R99 p/m would be on my existing contract and not an additional one as I was not interested in taking up any other contracts, to which he confirmed it wouldn’t be a new contract but a reduction to my existing one.

Then end of March came and on reviewing my statement for the month I noticed an additional line showing a charge of R99p/m. When I called the Telkom call centre to find out what this was I was advised it was for the below highlighted in yellow. I was still unsure what it was and the person on the other line confirmed it was a router. I asked him how this had been activated as I had not signed for anything, and I didn’t even agree to an additional contract to start off with.

To date I’m still getting billed but have never seen the router I apparently agreed to. I’d therefore like this matter to be investigated and have all the money debited from my account for this returned back to me. I believe the call I received in February was recorded and should prove that I did not under any circumstances agree to this contract.