Telkom is nothing if not creative

ADSL down from 29-12-2015 to 27-01-2016, off again 07-02-2016 to date. Call was assigned to Solomon, still awaiting some sort of contact, as apparently he is the only employee Telkom has who is able to attend to my problem. I have now been given a resolution date of 25 February, i am hoping and praying it is for 2016, was afraid to ask. Everyday i contact the call centre and everyday i get another story. Does Telkom send all their employees on a \how to lie creatively to prevent me from actually doing the job i am paid to do\" course. How much longer do i have to wait for some non-exisitent service? No wonder there is a staff shortage at Telkom, must be at the rate you are losing customers due to your inability to provide a service. Please fix my problem, so that i can go to another service provider who actually wants my business."