Telkom is not to be trusted!

Telkom doesn’t care for their clients no matter how much you’d wanna ignore that, it’s a fact. My account fell into arrears and I then paid the amount of R2598 on the 30th of may. I expected this payment would bring my account up to date, but 18 days later, my account is now on -R3897. I have called customer care several times and they say thy can see the payment I made, but the collections department just hasn’t allocated it yet and I must just remain patient. What kind of explanation is that? When you owe them, they harass you daily and even block your phone services, but when you’ve paid them they give you a run around and you must beg them four your services to be reopened, yet put you into arrears. *******.