Telkom is not taking matters serious

i reported the ********** account on February and they stopped debiting the money, but now i've been asking them to clear my name from credit score but no one i s willing to help me, now i can't apply for anything because of that my life is stuck, have been up and down going to telkom mall of Africa and rose bank but i do not get help at all, i don't know what to do now these guys are not serious like i can't even open an account in telkom, please fix this as soon as possible before i take it further