Telkom is not suitable for businesses

A few months back telkom's system just erased the business Username from their server overnight - result= ADSL down for 6 weeks. We are there again. It happened again, and I can give you names of at least 4 businesses that this happened to. Please do not approach telkom for business solutions, unless you can tolerate being without a service for weeks every couple of months. I now want to cancel my 2 business premises ADSL contracts, but for that I have to hold on for hours with the call centre again. NEVER will I deal with telkom again. How can businesses in this time tolerate average call answer periods measured in hours and average problem solving in weeks. Telkom employees need to be disgusted if they read Hello Peter posts - do anybody at Telkom actually care?