Telkom is not Responding

I have logged a technical on the 17th of March 2018.

I have been phoning in nearly everyday to see when someone is going to come out to assist us as you have not be able to help us over the phone and have told us that someone needs to come and sort it out.

We are going into the 3rd week now and this is getting rather pathetic everyone I speak to at telkom has just told me that they have escalated and will make a plan for me. Nothing has come from this, we have no internet at home what so ever yet we are still paying for a service we are not receiving.