Telkom is not resolving a billing issue

Telkom is not resolving a billing issue from the 23rd of August 2018. Today is the 7th of September and the account is still suspended since beginning of August. A payment of R354.18 was made on the 23rd of August and the balance of R830 on the 28th of August 2018, but the account shows that it's in arrears. Somebody is lazy to do their job in the billing department. An error was made on the payment made on the 23rd of August whereby the recipient name and reference number were swapped around and numerous emails have been sent to ********** but still the account is suspended. Somebody needs to resolve this issue today or I'm cancelling this contract.