Telkom is not refunding me

Terrible service when it comes to the accounts Department. I have logged a refund query on the 5th of March 2020 for an amount of R7849.08 That i have prematurely paid into my telkom account and the Agent assured me i would get a refund within 5 to 10 working days. I have still not received my money. I have called customer care numerous times thereafter in regards to this and they kept on saying that the amount will be paid into my account before the end of the week. When i view the reference number i got on the telkom website it says issue has been resolved on the 2nd of April 2020. WHERE IS MY MONEY ??????????????????