Telkom is not processing cancellations

Telkom is not processing cancellations. I've followed the new process to cancel my services, however Telkom is not honouring their own guidelines of following up and processing the cancellations. I got a acknowledge for my request two weeks ago but absolutely nothing has happened since. I'm absolutely fed up with Telkom ignoring clients. I am convinced Telkom makes it as hard as possible for clients to cancel services so that they can keep milking everyone everywhere they can. I've given notice long in advance but now that Telkom is wasting time I am losing all this time PLUS they will STILL add another 30 days notice period and this makes me FURIOUS.