Telkom is not moving my line to my new address after we called them more than 3 times!

I have moved to my new address a week ago. Before that, I called and requested a line move to the new address. Every time we spent more than 20min on the line completing everything. We don't have a Telkom office in town. We have called again to follow up but every time the consultant tells us that nothing has been done and can we complete a request again!

We can't keep on doing this! We are without internet now and all the other bills are rising because we buy mobile data now. This is unacceptable, please can someone arrange a line move to my new address?