Telkom is not for the weak

It’s with extreme anger that I find myself writing about Telkom on the most disgraceful service I am currently experiencing from a service provider that receives they full-service fee (as agreed on the contract) of every month for the past 24 months I had signed into an LTE Wireless Top-up deal that I started on 18 of June 2022 and plan to end 17 June 2024. Based on the contract, it was clearly stated that before of contract a 30-day notice is required (according to Telkom). I did a walk in at Windermere Telkom store to enquire about the notice period submission, if I can do it where I had made the purchase or and I was informed that I will have to call the call Centre and speak to a consultant to assist me in processing my notice. I have been calling since then and when ever speak to a consultant about ‘notice of end of contract’ they hang up the phone or put me on hold until the call is cut. But on the 11 of June 2024, I spoke to Mpho a consultant that try to assist on the information of my contact and as soon as I said I want to put in a ‘notice of end of contract’ she informed me that her network is slow and Telkom has system issues and advised me that its best I go to any Telkom store with my ID and do my notice from there. On the 23 of June 2024 at 14:27 at Telkom Gateway mall, had a discussion with Telkom personal at the door before enter and explained my concern and he had a discussion with his about my concern and if it was possible to assist me. He returned and issued me with a ticket number 30 ‘Cancellation’ and asked me to process to count 8. The consultant had me filling out some forms based on the cancellation of the contact that was might to be effective from the end of June 2024 and final payment to be made for the month of June and last payment the end of July. Furthermore, I asked about this final payment if it would affect the remaining data that was currently in the card for June 2024 and pay for on the 25 of June 2024 and I was informed that if will not affect the data that remains, it will be depleted as I use it up. Today the 27 of June 2024 Telkom has blocked the card with the remaining data and I have called many times to get an understanding of what has happened to the number and the remaining data that I see on the app but unable to use. The consultant I spoke is Thokofelo and he informed the number is cancelled and blocked and has to consult with his manager on the matter of an away forward after I had explained to him the history of the ‘notice of end of contract / cancellation’. Thokofelo spoke with his manager Lusana and returned back on the call with feedback that, the number will be reinstated into prepared but the data will not be reinstated, which is very confusing and upsetting because Telkom monthly account invoice 01 June 24 – 30 June 24 and amount to be paid on the 25 of June 2024 which was paid in full. I am really not if Telkom is ****ed at the fact that I have put in a notice of end of contract / cancellation or maybe the Telkom employee who processed my request did a mess of things on they end (***********). It very clear that I am going to encounter more issues with Telkom since this is not the only contract, I have with Telkom and my deepest concern is the unknown charge that Telkom will impose on my account based on this contract. And it will be very wrong of me to convince people that Telkom gives an acceptable service, with hard times in S.A more people are going to losing their job because of companies like Telkom.