Telkom is not even trying to vindicate themselves

<p>You guys are just messing around with me. When I first complained, it was clear that my network speed was slow. Telkom sent out a technician, who came twice. The first time they had not called to check if I am home. And the second time they came he said my network is slow because I have too many things connected to the router. Telkom then billed me for both those trips because they were supposedly not necessary. Yet the technician who contacted me here, when we did the test it was clear the network is much less than it should be. He did something on his side and it improved a bit. I must say it was more pleasant dealing with him because he seemed to genuinely be helping me.</p> <p> </p> <p>Now I didn't agree with Telkom billing me for those two visits, but because I didn't pay for it they suspended my line. So I ended up paying for those visits. Now they reconnected my line and the network is at an incredible snail pace.</p> <p> </p> <p>Now I am afraid of complaing because they will make me pay for those visits again, yet at the same time I'm not getting the service I'm paying for.</p> <p> </p> <p>I would also like to add that after submitting the review here, a modem was delivered within a span of about two to three weeks yet I had gone so many times to the store asking for it. I appreciate that you sent it, I really do. However, I still don't have the extender which was part of the deal when I signed up for this contract.</p> <p> </p> <p>I need to know if this is normal and I also need to be advised how many devices I'm supposed to connect so as not to interrupt the network speed...</p> <p> </p> <p>Please Help Me...</p>