Telkom is not doing their job

If I could give them a zero rating I would. Our phone line and wifi/internet has been down a while. I logged a call on the 13th of Feb. I keep getting smss to say it's in process. I phoned 10210 today. They said the same thing. But that they would mark it as urgent. How long are we going to have to wait for our telephone line and internet to be fixed?