Telkom is not delivering!

I app**** for a data package on Monday the 15th of June, on Wednesday the 17th a debit from Telkom went through on my account as discussed with the person who was assisting me. I waited till Monday the 22nd for Telkom to contact me (via sms/email/call) to inform me as to what happens now but I was never contacted. I then called Telkom on the 23rd and I was informed that all has been approved and an order will be created for me and I will receive an SMSwith a tracking number for the parcel on the same day after which I will receive the device within 48 hours. Waited the whole day and no sms came through, I then called again on the 24th and was informed that the order was created but why I never received the sms I stlill do not understand. I have been trying to trace the parcel from yesterday till today but the result that I keeo getting is that the details for the waybill number that I was given cannot be located. Telkom, will I ever get the device? If so, after how long considering that you have already taken money from my account?