SD
Siyabonga D

1 reviews | Active since Nov 2015

13 Jul 2018, 09:41

Telkom, is not customer orientated at all.

I have never in my life, received such terrible services from all the Telkom contact centers combined(Joburg, Durban and where ever else they are)- it seems everyone is trained differently, on nothing- and no 2 people can answer the same in uniform....everyone knows a different story. If this is how you treat your South African clients, I would hate to know what other countries think and feel of this brand.

I've had a relocation issue for almost close to a month now-which obviously means our service has been cut off, and best believe I'm not paying for this month.

The day a technician or an agent calls me to tell me they are outside to install, will be the day Jesus comes backs for sure.

Agents are rude, talking amongst themselves, as if we cant hear this , and there is zilch accountability.

0
Replies (1)
SD
Siyabonga D's update24 Jul 2018, 10:18
Reviewer Update
I still have had no feedback to date, and this morning when I called in and spoke to a Ziphelele, she literally cut me off, because she was not understanding my frustration. No technician has been assigned this issue or anything.